What is a Traceroute and why would you need to do one?
When investigating speed issues with your site we may ask you to run a Traceroute. The Traceroute command shows in real-time the route data takes between our data center and your location. Each website request may hop through one or more networks before it reaches our service. The Traceroute data shows us if one of the third party transit networks along the way are having issues.
Generally we will ask you to run a traceroute to your server name, and if you do not know what that is just let us know. We might also ask you to run a traceroute to your domain name(s).
This article covers the three most popular Operating Systems.
As always please let us know if you require assistance with this. We do understand that running a traceroute is not a common every-day task for most users and we are happy to advise you further if you need it.
Windows:
1. Open the Start menu. Click Run.
3. Type cmd and hit enter or click the OK button to open the command line window.
4. In the command line window prompt, type: tracert followed by either your server name or your domain name.
For example: tracert server-name-here.supportedns.com or tracert your-domain-name-here.com
5. Press Enter.
6. Please copy and paste the results into your Support Ticket or Live Chat.
MacOS:
1. Open the Network Utility application. (Newer versions of OSX do not have this utility. Please see the Linux directions if that is the case.)
2. Click the Traceroute tab.
3. Type the destination you want to traceroute to in the appropriate input field and press Trace. The destination would either be the server name or your domain name.
For example: server-name-here.supportedns.com or your-domain-name-here.com
4. Please copy and paste the results into your Support Ticket or Live Chat.
Alternatively, follow the Linux directions below when using the Mac OS terminal.
Linux [and MacOS Terminal]:
1. Open a terminal window.
2. In the terminal window prompt, type: traceroute followed by either your server name or your domain name.
For example: traceroute server-name-here.supportedns.com or traceroute your-domain-name-here.com
3. Please copy and paste the results into your Support Ticket or Live Chat.
