There may come a time where a WordPress plugin causes a Critical Error on your site. This article explains how to manually disable the problematic plugin. Please reach out to our Technical Support team if you need help troubleshooting.
If you have access to the WordPress admin dashboard.
Access your WordPress admin dashboard and disable the plugin using the interface.
If you are unable to access the WordPress admin dashboard.
The plug-in may be causing a 'Critical Error' on your site that breaks access to the admin dashboard. It is possible to manually disable a plugin using the tools in cPanel.
1. Navigate to your hosting cPanel control panel.
2. Choose the 'File Manager' option from the list. You can type 'File' into the cPanel search box to find this section.
3. Navigate to your sites /wp-content/plugins directory. [1] Locate the problematic plugin from the WordPress Critical Error notice. [2]
4. Click twice on the plugin folder/directory to edit the name. You can simply add '.disable' to the end of the folder/directory name.
5. Check your site to see if the problem is resolved.
Please reach out to our Technical Support team if you need help troubleshooting.
