1a.) Account Setup / Email on File / Accurate Details

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account or the rejection of your order. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

2a.) Account Content

All services provided by MDDHosting may only be used for lawful purposes. The laws of the State of Indiana and the United States of America apply.

The customer agrees to indemnify and hold harmless MDDHosting from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. If you believe that your copyright or trademark is being infringed upon, please email abuse@MDDHosting.com with the information required. A list of required information may be found here. If the request is of a licensing issue, we may require further documentation.

You may not add any domain to your account(s) or service(s) with us for which your usage of domain has not been authorized by the domain's owner(s).


Examples of prohibited material on all Shared, Reseller, Premium, VPS, and Dedicated Servers include:

Explicit Adult Content [such as pornography], IRC Bots, ClickJackers, proxy scripts / anonymizers, pirated software / nulled software / warez, public image dumps (similar to PhotoBucket), public file dumps (similar to RapidShare), RapidLeech, game servers, commercial banner ad services, commercial audio streaming (more than one or two streams), escrow, high-yield interest programs(HYIP) or related sites, investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, bank debentures, bank debenture trading programs, prime banks programs, lottery sites, muds / RPGs, hate sites, hacker focused sites/archives/programs, sites promoting illegal activities, IP scanners, brute force programs, mail bombers, spam scripts, and forums that distribute and/or link to warez content.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice.

Failure to respond to email from our abuse department within 24 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 24 hours.

If in doubt regarding the acceptability of your site or service, please contact us at abuse@MDDHosting.com and we will be happy to assist you.


Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.

Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.

Direct customers: Your services will be terminated with or without notice.

Violations will be reported to the appropriate law enforcement agency.


It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 644 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

3a.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. Any account found to be sending spam will be suspended and/or terminated with or without notice at our discretion. All purchased lists even if offered as a "safe list" or "double opt-in" will be treated as spam. Any user who sends out spam may have their account suspended and/or terminated with or without notice. Please read this for our generalized mail policy.

Sites advertised via SPAM (spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

MDDHosting reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. We may invoice the account holder of the account responsible for sending spam an investigation and clean-up fee at the rate of $75 per hour rounded up to the nearest hour.

4.) Payment Information

You agree to supply appropriate payment for the services received from MDDHosting, in advance of the time period during which such services are provided. You agree that until and unless you notify MDDHosting of your desire to cancel any or all services received according to our Cancellations and Refund Policy those services will be billed on a recurring basis and automatically charged to the payment method on file on the due date.

We accept Visa, MasterCard, Discover, American Express, and PayPal. We will accept mail-in payments on annual or longer billing cycles only with prior approval from our billing department.

Cancellations must be done in writing via the cancellation form provided in the client dashboard. Once the cancellation is submitted via our support system you will receive a cancellation confirmation. At this time, your account with us has been canceled. If you do not hear back from us or receive an e-mail confirming this cancellation, please contact us immediately. Do make sure to check your "spam" or "junk" folder for this confirmation message.

As a client of MDDHosting, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. MDDHosting provides a 14 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue by 7 days and is not paid in full will result in account suspension until the account balance has been paid in full. Any account that is overdue for 30 days and has not paid will be automatically terminated.

Invoices that have been paid more than once are automatically added as credit towards the account and will not be refunded. If you require assistance with this provision, please contact billing@mddhosting.com.

MDDHosting reserves the right to change the monthly payment amount and any other charges at anytime.

6.) Backups and Data Loss

Your use of the service is at your sole risk. MDDHosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on MDDHosting servers. While MDDHosting does maintain backups of your files and/or data on our Cloud, Shared, Reseller, Elastic, and VPS platforms we accept no responsibility should backups be unavailable for any reason including but not limited to data corruption, hardware failure, or negligence. Any account larger than 25 gigabytes or those that generate more than 250 gigabytes of monthly changes may, at our discretion and with notification, be excluded from our backup systems. All backups including but not limited to cPanel backup files, such as backup-*.tar.gz and cpmove-*.tar.gz, older than 72 hours will be removed from the server automatically and we suggest downloading said backups to an off-server location. Dedicated Server services are not backed up by MDDHosting.

8a.) Resource Usage

Users may not:

1. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
2. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
3. Run any software that interfaces with an IRC (Internet Relay Chat) network.
4. Operate any sort of chat box, shout box, or other chat platform that is hosted directly from our servers.
5. Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
6. Participate in any file-sharing/peer-to-peer activities.
7. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
8. Run cron entries with intervals of less than 5 minutes without prior written approval.
9. Use Shared, Premium, or Reseller hosting accounts for the storage of backups or other data not related to active websites.

When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php").

When executing a local script via cron, execute it locally via "php -q ~/public_html/the-script-name.php > /dev/null" and not via "wget". If "wget" is absolutely required, append "-O /dev/null" to the end of the cron.

8c.) Backup Generation - Off-Peak Times

Off-peak times which are acceptable for backup generation are defined as:

1. Monday through Friday from 10 PM ET to 7 AM ET.
2. Saturday and Sunday at any time [12:01 AM ET Saturday to 11:59 PM ET Sunday].

9.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. You will be billed for bandwidth usage beyond your allocated amount at the rate of $0.10 per gigabyte. Unused transfer in one month cannot be carried over to the next month or refunded.

10b.) 100% Uptime Guarantee SLA

(Formerly known as "1000% Uptime Guarantee SLA")

If your server has a physical downtime of more than 1 hour, you can request for 10 times the actual amount of downtime. This means that if your server has a physical downtime of 1 hour, you will receive 10 hours of credit.

To request a credit, please contact billing@MDDHosting.com with justification. All requests must be made in writing via email within the 7 days following the calendar month where the uptime guarantee was not met.

Terms and Conditions:-

1. The amount of compensation may not exceed the customer’s monthly recurring charge.
2. Approval of the credit is at the discretion of MDDHosting dependent upon justification provided.
3. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability.
4. The uptime of the server is defined as the reported uptime from the operating system of the server which may differ from the uptime reported by individual services.
5. SLA Exclusions: Scheduled Network Maintenance, Hardware Maintenance, Software Maintenance, Malicious Attacks, Legal Actions
6. Uptime guarantees only apply to Legacy Shared, Legacy Premium, Cloud Hosting and Reseller Hosting.

11.) Reseller: Client Responsibility

Resellers are responsible for supporting their clients. MDDHosting does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. MDDHosting will hold any reseller responsible for any of their clients actions that violate the law or these terms of service.

13.) Performance and Optimization

We do our best to optimize our servers and network for optimal performance. As a part of this optimization we may perform optimization on your content to reduce your load times and increase the overall performance of your websites. In the event that you do not wish for us to do this please let technical support know and we can flag your websites.

15.) Refer-a-Friend

MDDHosting reserves the right to terminate or suspend the refer-a-friend program or an individual user at any time. Any malicious manipulation of the refer-a-friend program including, but not limited to, cookie stuffing, the use of traffic exchanges, spam, trademark PPC bidding, or incentive offers will result in your permanent removal from this program.

All sales must originate from the customers' unique tracking link. The tracking URL we provide must not be altered. It is unique to each customer and any changes could result in credit not being properly assigned. MDDHosting will not be responsible for, nor give credit for, sales that do not have your unique tracking URL attached to it.

Customers cannot earn credit on their own hosting accounts. Referrals must be new customers.

Refer-a-friend commissions are credited after the referred client has active services for 30 days. Should the referred services be refunded for an reason including but not limited to under our money back guarantee, cancellation, chargeback, or dispute the referral commssion will be voided.

We make no representation that either our site or that the Refer-A-Friend program will be uninterrupted or error-free. We will not be liable for any consequences of interruptions or server down time.

17a.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold MDDHosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against MDDHosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless MDDHosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with MDDHosting; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from MDDHosting's server.

17c.) Arbitration

By using any MDDHosting services, you agree to binding arbitration. If any disputes or claims arise against MDDHosting or its subsidiaries, such disputes will be handled by an arbitrator of MDDHosting's choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration.

19.) Disclosure to law enforcement

MDDHosting may disclose any subscriber information and files, databases, access logs, and other account data to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

21.) Severability

If any provision of this Agreement is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of this Agreement will remain in full force and effect. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.